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Complaint form

For customers with accounts held in the Channel Islands, Isle of Man, Luxembourg or London branch

We do everything we can to make sure our customers get the best possible service. However sometimes, we don't get things right. When that happens, we always encourage you to tell us about your complaints, so that we can put matters right.

If your account is held in the UK, please use the complaints form on

Your Information

This website is owned and maintained by The Royal Bank of Scotland International Limited. The information you supply on this form will be used for the purpose of providing you with the service you requested. By supplying your address, telephone number or email address, you are giving your consent for us to contact you in any of these ways in connection with the request.



Your complaint

Please note all fields marked with * must be completed.

What is your complaint about? *

Please describe your issue and provide us with information on when this happened and how you have been affected so that we can accurately understand your complaint and investigate how we can put things right for you.


Please provide your feedback


Please select your complaint relates to

Your details


Please select your Title


Please enter your First Name


Please enter your Sur Name


Please advise are you an RBS International customer


How would you prefer to be contacted regarding your complaint? *

Please provide any one of below contact details


Internet emails are not necessarily secure as information could be intercepted, lost or destroyed. Please do not email any account information or other confidential information. For security reasons, we shall respond to your email by telephone or letter.