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Changes to your RBS International account

Your account is changing

Important information

Due to recent ring-fencing legislation in the UK, we're required to make changes to our business that means some of our customers will receive new sort codes and account numbers. If your accounts are impacted, we'll write to you to let you know.

In line with the changes we're making, RBS International will provide products and services for our Corporate customers. All Personal and Business Banking products and services will be offered by NatWest International.



Personal and Business customers



We're moving your account to NatWest International and you'll receive a new sort code and account number. Your existing RBS International account will be closed and any balance will be transferred to your new NatWest International account.

While it's not possible to keep your existing RBS International account details, we'll ensure there is minimal disruption to your current banking activities and that all payments are redirected to your new account.

You'll still deal with the same teams and continue to receive the same level of service as you do today. As RBS International and NatWest International are both trading names of the underlying legal entity, The Royal Bank of Scotland International Limited, your existing contractual relationship isn't changing.

Corporate customers



We're moving all accounts impacted by these changes to new sort codes and account numbers with RBS International. Your existing RBS International accounts will be closed and any balances will be transferred to your new accounts.

Please be aware this change may not affect all of your RBS International accounts. Confirmation of which accounts are impacted will be provided a minimum of 60 days before any changes are made.

While it's not possible to keep your existing RBS International account details, we'll ensure there is minimal disruption to your current banking activities and that all payments are transferred to your new account.


Why are these changes happening?

UK ring-fencing legislation requires the larger UK banks to separate their essential banking services from investment banking services by 1 January 2019. This legislation was brought in by the UK Government to strengthen the financial system following the financial crisis that began in 2008. Ring-fencing reduces the possibility that essential banking services are put at risk by a failure in another part of the business such as investment banking.

To comply with this legislation, we must separate our European Economic Area (EEA) business from our non-EEA businesses such as those in the Channel Islands and the Isle of Man. This includes separating the use of certain parts of our banking infrastructure that are currently shared with the future ring-fenced bank.

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When will my account move?

A minimum of 60 days before any changes are made, you'll receive your personal Transfer Plan confirming when we aim to move your account. We'll write to you to confirm your exact transfer date a minimum of 30 days before your account is moved. You should start using your new account from this transfer date.

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Will I need to do anything to move my account?

No. This process has been developed to cause minimal disruption for our customers and we'll do as much as possible for you. However there are some actions that we cannot complete on your behalf such as activating your digital banking profile, but we'll let you know when you need to do that.

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Will I get a new debit card and PIN?

Yes. If you have a debit card linked to your RBS International account today you'll be issued with a replacement debit card and PIN before your transfer date. Your existing RBS International debit card will be cancelled when your account is moved.

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Can I use online banking services and mobile apps?

Yes, as a NatWest International customer you'll have access to Online and Mobile Banking services to manage your day to day banking. If you already use Digital Banking then we will automatically register you for the NatWest International Online Banking service.

If you're a Corporate customer you'll have access to electronic banking platform eQ to manage your accounts online.

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Will my Terms and Conditions change?

Personal and Business Banking customers: As RBS International and NatWest International are both trading names of the same underlying legal entity, The Royal Bank of Scotland International Limited, your existing contractual relationship isn't changing. For the majority of customers, Terms and Conditions will stay the same following the move to NatWest International. Customers who need to agree new Term and Conditions will be notified in their Transfer Plan.

Corporate customers: Your contractual relationship with RBS International isn't changing so your Terms and Conditions will stay the same.

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Can I still use my branch?

Yes. You can continue to bank in the same branch as you do now.

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Will my points of contact change?

No. If you have a dedicated point of contact or Relationship Manager who looks after your existing RBS International account, this relationship will continue.

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What will happen to my payments and credit facilities?

Existing outgoing payments (direct debits, standing orders and bill payments) will be automatically aligned to your new account. Any incoming payments sent to your old RBS International account after it closes will be redirected to your new account. There is no time restriction on this service, all payments will be redirected to your new account indefinitely.

If you have agreed overdraft and credit facilities currently in place on your RBS International account, these will be transferred automatically.

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Will I still have access to ibanking?

Yes. All Personal and Business Banking customers will have access to ibanking.

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Will I have access to Telephone Banking?

Yes, Telephone Banking is available to all Personal and Business Banking customers in NatWest International but you'll need to re-register to protect your security settings and personal data. The easiest way to register is via Online Banking however you can also enrol by calling our NatWest International Telephone Banking service, Monday to Friday 7am - 7pm and Saturday 8am - 1pm.

Jersey: 01534 282850
Guernsey: 01481 703860
From overseas: +44 1534 282850

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Can I close my RBS International account instead of moving?

Yes. If you no longer need your RBS International account please contact our dedicated Customer Support Team on customersupport@rbsint.com or 0845 800 1567 to discuss.

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